Refund policy

We offer a 30-day no-questions-asked refund policy, meaning you have 30 days after receiving your item to request a refund.

To request a refund, simply contact us at customerservices@kayza-mena.store within 30 days of receiving your order. There’s no need to return the product—we believe in making things as hassle-free as possible for our customers.

Refund Process:

Once your refund request is received, we’ll process your refund promptly to the original payment method. Please allow a few business days for the refund to be reflected in your account.

Damages and Issues:

If you experience any issues with your order—such as receiving a defective or damaged item—please let us know at customerservices@kayza-mena.store so we can make it right.

Non-Returnable Items:

We are unable to offer refunds on certain items such as perishable goods (like food, flowers, or plants), custom products (such as personalized items), or personal care goods (such as beauty products). If you have any questions about your specific order, feel free to reach out to us.

Wrong Address or Mishandling:

Please note that we do not offer refunds for items that were shipped to the wrong address or incorrectly handled due to customer error.

Exchanges:

We do not accept exchanges. If you need a different item, you will need to request a refund for the original purchase and place a new order.

European Union 14-Day Cooling-Off Period:

For items shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. However, you are not required to return the item to us. Contact us at customerservices@kayza-mena.store to request a refund.